Legal
Shipping & Delivery Policy
Last updated: August 23, 2026
Cinestry Flix is a digital streaming service for movies and web series. No physical products are sold, shipped or delivered. Nothing is downloaded to keep. There are no shipping charges, and no courier or postal delivery is involved in any purchase made on Cinestry Flix, which is owned and operated by Cinestry Private Limited. This policy is published because payment gateways require a delivery policy for every merchant; it explains how digital access is delivered on Cinestry Flix.
1. Service Delivery
When you purchase a subscription Plan or a Coin pack on Cinestry Flix, access is delivered electronically and activated immediately upon successful confirmation of your payment by the payment gateway (PayU, Razorpay or Cashfree). A subscription is applied automatically to the account used to make the purchase, and Coins are credited to that account’s wallet at once — there is nothing to download, install or wait for by post.
An active subscription lets you play anything in the catalogue for as long as it is valid, without spending Coins. Coins are spent from your wallet to unlock a single movie or a single episode at its listed Coin price, which then stays unlocked on your account. Some titles are priced at zero Coins and cost nothing to watch.
2. Accessing Your Subscription or Coins
Browsing the catalogue is free and open to everyone; signing in is required only when you start playback. Once your payment is successful, you can start streaming right away by signing in to your Cinestry Flix account on any supported device or web browser. Your active Plan and its validity, and your Coin balance, are shown on your Account page.
If your payment succeeded but the Plan or Coins do not appear: if you paid without being signed in, sign in with the same mobile number you entered at checkout. The purchase is matched to that verified number and granted to your account automatically, and the check runs again each time you sign in until it succeeds. If a successful payment is still not reflected on your account within 24 hours, contact us using the details below with the date, the amount and the payment reference shown by the gateway. We will verify the payment against the gateway’s record and either activate the purchase or deal with it in line with our Refund & Cancellation Policy.
3. Delivery Timeframe
Digital delivery is instant. As access is granted electronically and immediately, there is no dispatch or delivery period, tracking number or physical consignment associated with your purchase. Delivery is made to your Cinestry Flix account rather than to a postal address, so what you buy is available wherever the service itself is accessible to you.
4. Delivery Charges
No shipping, handling or delivery charges apply to any purchase on Cinestry Flix. The price shown at checkout is the total amount payable for the selected Plan or Coin pack, inclusive of applicable taxes unless stated otherwise.
5. Refunds & Cancellation
As this is a digital service delivered instantly, purchases are governed by our Refund & Cancellation Policy. Please review it before buying a Plan or a Coin pack.
6. Contact Us
If you have any questions about the delivery or activation of your subscription or Coins, please contact us at contact@cinestry.com. We respond during business hours, Monday to Friday, 10:00 – 18:00 IST.
Cinestry Private Limited, B-401, 4th Floor, Richa Industrial Estate, Veera Desai Industrial Estate, Andheri West, Mumbai – 400058, Maharashtra, India.