Support
Contact Us
We’re here to help with your account, subscription, coins and payments.
Cinestry Flix is a movies and web-series streaming service owned and operated by Cinestry Private Limited. For any questions, support requests, payment queries or complaints, please reach out to us using the details below. We aim to respond to every query within a reasonable time.
Registered Office
Cinestry Private Limited
B-401, 4th Floor, Richa Industrial Estate,
Veera Desai Industrial Estate, Andheri West,
Mumbai – 400058, Maharashtra, India
Support Hours
Monday to Friday, 10:00 – 18:00 IST
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, complaints regarding content or the handling of your personal data may be addressed to our Grievance Officer:
Cinestry Private Limited
Officer — Grievance Officer
B-401, 4th Floor, Richa Industrial Estate, Veera Desai Industrial Estate
Andheri West, Mumbai – 400058, Maharashtra, India
CIN: U60200MH2024PTC428022 · GSTIN: 27AALCC9669F1Z2
Email: contact@cinestry.com
Mon–Fri, 10:00–18:00 IST
We endeavour to acknowledge grievances within forty-eight (48) hours and resolve them within one (1) month of receipt, in accordance with applicable law.
Before You Write to Us
To help us resolve your query faster, please include your registered mobile number or email and, for payment-related issues, the transaction reference. You may also want to review our Terms of Use, Privacy Policy, Refund & Cancellation Policy and Delivery Policy.